Conducted a POE from a user perspective, facility perspective and organizational perspective.
Identified stakeholders, conducted and summarized stakeholder interviews for the Cornell library system.
User Control Stereotypes
Tested and re-designing environmental stereotypes for hardware controls.
Visual Journey Map
Developed a UX map in terms of the physical retail experience at a frozen yogurt shop, included persona to relate the experience to an audience.
Evaluated Milstein Hall, designed by Rem Koolhaas, using interviews, observations, heat map analysis, and creative exercises.
Research Methods Design
Designed and implemented research methods to evaluate a pilot program on user experience in the workplace, nationwide at the RAND Corporation.